PSi Gate allows users to refund payments in the event of incorrect or double transactions, as well as in the event of unintended debits from the account. Refunds are only possible within 30 days of the transaction and only if the funds have not been used or transferred to third parties. To request a refund, you must contact our support team by phone or send a request through your personal account on the website. The refund will be issued to the same account that the transaction was made from, within 7 working days of confirming the request. We reserve the right to refuse a refund if the request is submitted after the deadline or if the terms of use of the payment system have been violated.
The refund period depends on the type of payment and the payment method used. Generally, refunds can be issued within 14 days of the payment being made. However, in some cases, additional time may be required to process the refund request.
To obtain a refund, please contact our technical support team with a description of the problem and relevant documents (e.g. screenshots). We will review your refund request as soon as possible and provide you with a response.
In order for a refund request to be approved, the payment must have been made within our system and it must also meet our refund criteria. Refund criteria may include, for example, an incorrectly made payment, an incorrect payment amount or double debit.
A merchant account is an intermediary account that captures and holds funds generated from Credit Card and Debit Card Sales. From there, they are released to your business’s bank account.
A payment gateway works with your shopping cart to collect payment details from your customers. The gateway securely transmits the card information through our processor and we generate an “approved” or “declined” message in real time. This is how you connect your website, your customer’s payment method and all the involved financial institutions.
PSiGate’s Payment Gateway supports the following payment methods:
You can accept payments in Canadian and US Dollars.
You can accept payments in Canadian and US Dollars.
You can apply online for one of our packages or you can contact us for more details or to build a custom plan.
It usually takes 24-48 hours to review your application. An underwriter will contact you to discuss your application and take you through the next steps in the set up process.
You will need the following documentation:
Please click here to review a list of the top shopping carts that we integrate with. If you are using another shopping cart, or creating a custom solution, please contact us to discuss the procedure for integration.
PSiGate works with thousands of businesses in Canada and the United States. Unfortunately, we are unable to service businesses that are registered outside of North America at this time.
Yes! PSiGate is compatible with most Canadian Merchant Accounts. Please contact us today to find out if your merchant account is compatible and for a free “Gateway-Only” quotation.
Yes! Just ensure that your merchant account can be processed through one of the following:
Better yet, contact us today to learn about our aggressive rates for US merchant accounts.
The following types of businesses are prohibited:
